Sales Support Coordinator

Dallas, Texas, United States | Full-time


Position Summary: 

As a key member of our sales team, the Sales Support Associate will be directly assisting the sales team and responding to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.  We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.


Essential Functions & Key Responsibilities:

  • Provide troubleshooting assistance for the sales team, customer orders, account statuses and relevant problems
  • Ensure smooth implementation of processes in place
  • Bid management; completing and delivering bids in a timely manner
  • Provide data and guides to help the sales team
  • Manage sales tracking tools and report on important information
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Support Sales with marketing kits/samples, quotations, and preparing new program documents
  • Working with sales managers on artwork files, samples request and marketing materials
  • Preparing for trade show events and customer meetings


Candidate Requirements:

  • Proven work experience as a Sales support specialist or Sales support associate
  • Proficiency with MS Office Suite, particularly MS Excel
  • Good written and communication skills
  • Analytical and multitasking skills
  • College degree


Great employee benefits: 401(k), vacation, sick leave, medical, dental & life insurance